Magenta Care Serivces
Quality Assurance
Contact And Review Regulation
Our success is a result of our openness, accessibility, and adaptability. We urge our clients and their families to remain in touch with us frequently so that we can adapt plans and routines to their changing needs and preferences and address any issues they may have as soon as possible. We are always here to support our customers and their families.
Through polite calls and scheduled visits, our management team and care coordinators stay in regular contact with customers. We accurately document all quality tests to make sure the service provided satisfies the particular needs of each and every client. Our clients and staff are able to provide feedback on the calibre of the care we offer through our yearly surveys.
Our Caregivers
We ensure that each worker is passionate about caring, understands, and practices our care philosophy through a rigorous internal recruitment procedure. At MCS, we only hire dependable, compassionate, sensitive, and trustworthy people since we feel that working in the care industry entails much more than just a job.
Our caregivers receive in-depth training on the requirements and preferences of the individual they are assigned to look after. This is based on the support plan that our client and I agreed upon.
The fact that we regularly supervise, monitor, and evaluate our personnel helps us ensure that we are consistently giving the greatest standards of assistance to our carers, and ultimately our service users, which helps us maintain such high care standards. We have procedures in place that allow us to address complaints from any of our service users about a caregiver quickly and professionally.
Interested in learning more about us?
We are here to assist each and every one of you, so please don’t be hesitant to contact us.
Training
Our entire staff is professional and well trained to provide health and social care. Moving and handling, equipment use, safeguarding and protecting persons who are vulnerable, personal hygiene and respect for others while receiving care, infection control, nutrition and food hygiene, and prescription assistance are all included in this. Our caregivers complete our whole training programme on an annual basis and as needed to keep their knowledge and abilities current.
Our entire staff is professional and well trained to provide health and social care. Moving and handling, equipment use, safeguarding and protecting persons who are vulnerable, personal hygiene and respect for others while receiving care, infection control, nutrition and food hygiene, and prescription assistance are all included in this. Our caregivers complete our whole training programme on an annual basis and as needed to keep their knowledge and abilities current.
Quality Dedication
At MCS, we strive to offer the highest standard of care to all of our service users. We work hard to hire qualified employees who have to go through a rigorous hiring process.
All of our service users will receive a quality-driven service thanks to the MCS team’s high level of training. The whole team aspires to deliver the greatest degree of service and is qualified, experienced, and passionate about the work they do.
What distinguishes MCS?
01.
High Quality
To deliver a high-quality service, our Head of Quality Care Management makes sure that procedures are tracked and assessed.
02.
Certifications
We provide certifications in health and social care to all of our staff so that they can keep their knowledge of the field current.
03.
Informed Personnel
To keep our personnel informed of any changes made by the care service regulators, training is constantly provided.
